311 Call Center

311 – Birmingham’s Customer Service Center

If you have a Police, Fire, or Medical emergency, call 911 immediately. 

311 helps Birmingham residents with non-emergency services like pothole repair, blocked storm drains, or broken traffic signals.

For the fastest service, have this information ready:

  • Location of the problem
  • Description of the problem
  • How long has the problem existed
  • Your contact information

Submit your service request online:


Birmingham 311’s online portal lets you submit and track the status of your requests anytime, from any Internet connected device.

If you prefer to speak with a Customer Service Representative, call “311” from within Birmingham city limits or dial 205-254-CITY (205-254-2489).

You can also submit a request by emailing 311@BirminghamAL.gov.  Be sure to include the location, description, when the problem started, and your contact information in your email.